Frequently Asked Questions (FAQ)

How can we help you?

Find answers to the most common questions about our products and services.

Ordering & Shipping

How do I place an order?
You can place an order directly through our website at edgeworkssupply.com. Simply browse our catalog, add your desired items to the shopping cart, and proceed through the checkout process.

What shipping options are available?
We offer several standard and expedited shipping options. The available methods and estimated delivery timelines are calculated and displayed at checkout based on your location.

Can I modify or cancel my order after placing it?
Order modifications or cancellations must be requested as soon as possible. Please contact our customer service team immediately. We can only process changes if the order has not yet entered the packing or shipping stage.

Products & Services

Where can I find detailed information about a product’s materials?
Detailed specifications, including materials like blade steel types, handle composition, and dimensions, are listed on each product page on edgeworkssupply.com. For specific technical guides, please visit our resource section.

Do you offer custom engraving or customization services?
Yes, we offer personalization services for select products. You can find eligible items and options by checking for the “Customize” or “Add Engraving” button on the product page. More information is available at edgeworkssupply.com.

How do I use your sharpening or warranty service?
We offer maintenance services for products from our core brands. For warranty claims or professional sharpening, please initiate a request through our service portal. Detailed instructions and terms can be found at edgeworkssupply.com.

Payments & Discounts

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment gateways. All transactions are processed through encrypted channels for your security.

How do I apply a discount code or voucher?
You can enter your valid discount code in the designated field in the shopping cart or during the checkout process. Only one promotional code can be applied per order.

Will I receive an invoice for my purchase?
Yes, a digital invoice is automatically generated and sent to the email address associated with your order upon completion of payment.

Care & Maintenance

How should I clean and maintain my knife or tool?
General care instructions vary by material. For most blades, we recommend keeping them clean, dry, and occasionally applying a drop of oil to the pivot and blade for rust prevention. Detailed guides for specific product categories are available on our blog at edgeworkssupply.com.

Can I disassemble my product for cleaning?
Disassembly is not recommended for most products unless specified otherwise, as it may void the warranty. For deep cleaning, please follow the manufacturer’s guidelines provided with the product or contact us for advice.

Technical Support & Resources

Where can I find technical information like steel properties?
Our comprehensive technical resource, including a steel properties chart, is available at edgeworkssupply.com. You can also find educational articles on our blog.

How do I use a classic straight razor safely?
Using a straight razor requires proper technique. We strongly recommend reviewing our detailed safety and usage guide before your first attempt. You can find it here: edgeworkssupply.com.